Customer assistance has traditionally been delivered by local employees or agents using the telephone exclusively. Using these methods, customers are typically put on hold for long periods of time or are lost in the communication process. Companies invest an enormous amount of time and money to increase their customer service through methods that typically fail or produce inadequate results.

With the emergence of alternative communication media, companies are looking to increase the quality of service to their customers through methods that consistently generate measured results.

Here at Tanager, our telephony solutions encompass these methods in our time-tested approach. We will work with you to effectively produce the results you are looking for through CTI, IVR, or wireless innovations.

Call centers are under enormous pressure to become fully integrated contact centers. In today's market, companies must offer quality customer service no matter the communication medium used whether it is the phone, the Internet or their PDA.

Today’s contact centers wish to invest in technologies that will increase customer service levels, maximize automation, integrate communication channels, support sales, and segment customer profiles. Businesses now recognize the importance of maximizing lifetime customer value and are implementing technologies to reach this goal.

For companies that want to increase their customer service but don't have the staffing or budget for a call center, IVR solutions are a perfect fit. Interactive Voice Response systems are designed to automate company-specific services and data requests. Like the web, customers, potential customers, and employees can receive valuable information 24 hours a day, seven days a week.

IVR functionality spans from rich, database-driven applications, to interactive voice recognition and simple voice interfaces. Our telephony experts have years of proven experience and are committed to creating high-impact IVR solutions that generate results.

Contact us today and let us earn your business.